Omni channel strategy performance improvement

Omni channel strategy performance improvement

Most companies across sectors are progressing towards a customer centric strategy, looking for providing a successful service experience to their customers and consumers throughout the entire procurement cycle. From seeking for offers, comparing value proposing, acquiring the product/service or receiving aftersales support/service.

The ability to offer multiple and agile sales channels is key to capture and retain customers at any procurement decision point.

Core to unlocking the competitive advantage underlying the omni-channel strategy, is a proper management of the complexity added to the commercial strategy and the operations execution.

everis has worked with multiple clients in designing predictive analytical models that evaluate, compare and predict return on investment of each distribution channel measuring:

Omni channel strategy

Omni channel strategy Workload modeling leading to service improvement & resources allocation Dynamic modeling to streamline the cost to serve structureSales forecasting promoting revenue uplift

1. Online

Some business questions to be answered

Some elements of the solution - Sales forecasting promoting revenue uplift

Sales Forecasting promoting revenue uplift

Benefits achieved

Sales forecasting promoting revenue uplift

2. Retail Point of Sales

Some business questions to be answered

Some elements of the solution – Dynamic modeling to streamline the cost to serve structure

Dynamic modeling to streamline the cost to serve structure​

Benefits achieved

Dynamic modeling to streamline the cost to serve structure

3. Call Center

Some business questions to be answered

Some elements of the solution - Workload modeling leading to service improvement & resources allocation

workload modeling leading to service improvement & resources allocation

Benefits achieved

Workload modeling leading to service improvement & resources allocation

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